• Cutting the cost of service delivery?
• Ensuring IT investments are value for money?
• Managing investment versus support budgets?
• Increasing the throughput and quality of developments?
• Improving the effectiveness of administrative processes?

Colin’s private sector experience of ensuring value for his outsourcer employer and its clients mean he has a strong commercial focus.  He has applied this at a major research-intensive university and directly made savings of £2.1m as well as generating further efficiencies to increase the breadth and depth of services with no increase in budget.  He has led the implementation of managing change through projects to ensure value and quality of IT change.  He has developed the understanding of the importance of administrative process effectiveness and change.  The world-leading independent IT analysts Gartner undertook a benchmark of five of the university’s key services and found them to be of similar quality but 20% cheaper than mainly private sector peers (£1m a year less).