Do you need assistance in:-
- Improving end-user support?
Measuring the performance of your IT?
Developing teams to be more customer-focussed?
Ensuring change and development projects are managed?
Improving communications between IT and stakeholders and end-users?
Colin’s senior management experience in an outsourced customer service management company means he understands what “customer service” means and how to achieve it. He has applied that principle to all his work at institutions to ensure academic, administrative and student satisfaction with IT. He has been on the design team for three different staff performance management processes across sectors and has used these to improve IT staff reward and end-user satisfaction. His success in service delivery is partly demonstrated by “IT” in the National Student Survey averaging 94% satisfaction and consistently being the area of highest satisfaction at his most recent employer.